Warranty & Return Policy
Every shower and bathtub system we supply is backed by EverFab’s industry-leading 30-year limited warranty and a clear, predictable return policy—so your project teams can specify with confidence.
Warranty
30-Year Limited
Free from defects in material or workmanship for 30 years from the original purchase date—covering every EverFab shower and bathtub system in our catalog.
Returns
60-Day Window
Eligible products may be returned within 60 days of receipt with a Return Goods Authorization (RGA), provided they are original and unaltered.
Coverage
EverFab 30-Year Limited Warranty
EverFab warrants to the original purchaser that its products will be free from defects in material or workmanship for 30 years. Upon inspection by an authorized representative, EverFab will repair or exchange—at its sole discretion—any unit found to be defective. Exchanges are limited to replacement product of comparable size and style and do not include removal or installation costs.
What’s Covered
- Defects in material or workmanship for 30 years
- Repair or replacement at EverFab’s discretion
- Original purchaser of any EverFab shower or bathtub system
- Accessory warranty per the original manufacturer (information available on request)
What Voids the Warranty
- Improper installation or installation not per EverFab instructions
- Moving the unit from its place of initial installation
- Accident, abuse, misuse, flood, fire, or other force of nature
- Unauthorized repair or modification of the product
How to File a Warranty Claim
Photo documentation of the failure is required. Please provide the following when submitting a claim:
- 1 Name, address, email, and telephone number
- 2 Document showing the original purchase date (sales order number, invoice, or purchase order)
- 3 Description of the damage and requested repair
- 4 Clear photographs presenting all damage claimed
Returns
EverFab Return Policy
For products that are not covered under the warranty, the following return terms apply. A Return Goods Authorization (RGA) must be approved and issued before any item is returned to EverFab.
Eligible for Return
- RGA submitted within 60 days of customer receipt
- Product is original and in new condition
Not Eligible for Return
- Previously installed or altered (plumbing holes drilled, permanent markings, weathering, storage damage, etc.)
- Equipped with a bar, seat, or any accessories
- Custom or special-order products
Return Fees & Charges
25% restocking fee applied to all returns not covered under the EverFab Warranty.
Freight costs for the return are the responsibility of the customer.
Costs to bring the product back to 100% resalable condition will be quoted to the customer for approval. Standard repair rate is $55 per hour.
Official Documents
Download the full manufacturer documents for your records or project submittals.
Submit Claims & Returns
Mail or email warranty claim documentation and return requests directly to EverFab:
EverFab
9050 Porter Rd. SE, PO Box 490
Aumsville, OR 97325
503-303-3300
info@everfabbath.com
Need help with a claim on a product we supplied? We can help coordinate.
